Yes, we bill insurance on behalf of our clients. We also accept self pay clients.

We do not offer a sliding scale fee for services. Many community based mental health agencies in our area, such as Denali Family Services, Alaska Behavioral Health and Matsu Health Services, do. We would encourage you to reach out to one of them if you are in need of/ looking for services offered on a sliding scale.

We are in network with Premera, Blue Cross Blue Shield, United Healthcare, UMR, TriCare, TriWest and Moda. We bill most other insurances as a courtesy; many of which offer out of network benefits. If you are not insured with one of the above contracted payers, we would encourage you to reach out to your insurance company and find out the specifics regarding your out of network benefits for mental health services in an office setting. More often than not, our clients find out that services are covered, most often after having met their deductible.

MSMH has a 24 hour cancellation policy. Though our providers certainly realize that “life happens” and late cancellations are sometimes unavoidable, we do ask that you do your best to notify your provider of a cancellation 24 hours prior to your scheduled session. Doing so allows us to fulfill other clients scheduling needs, and best serve our community.

This policy is in place out of respect for our providers, AND our clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice, or no notice at all, someone else is prevented from scheduling into that cancelled slot, and a 60 minute hole is left in your providers schedule.

Please be aware that clients who no call/ no show or cancel last minute will be charged a $120 fee. Repeated cancellations may result in no longer being able to maintain a recurring appointment time with your provider.

In an effort to avoid such circumstances, MSMH does offer a courtesy contact, either by text or voicemail, 24 hours prior to your scheduled session. Should you receive this notice and realize you are unable to attend the following days appointment, please communicate that directly with your provider through a phone call, text or email.

Yes. We offer psychiatric medication management with our Psychiatric Mental Health Nurse Practitioner (PMHNP), Amber Deere, who works collaboratively with our therapy team to provide thoughtful, comprehensive care.

At Mat-Su Mental Health, we believe medication is one tool, not the whole treatment plan. While medication can be incredibly helpful for many individuals, we also believe the best outcomes often occur when medication management is paired with therapy, allowing clients to better understand themselves, develop new skills, and create lasting change.

For many clients, our therapists and psychiatric provider work together, consulting as needed to ensure care is coordinated and treatment recommendations are aligned. This collaborative approach allows us to care for the whole person, rather than simply treating symptoms.

While therapy is not required in every situation, our goal is always to recommend the level and combination of care that best fits each client's unique needs.

We do not offer court mandated evaluations. If you have been ordered by the court to receive an evaluation, you can likely get this completed at one of the community based mental health agencies in our area.

Inform us as soon as possible about any insurance changes. Please bring your new insurance card to your next appointment and any related documents.

We offer individual therapy, couples counseling, family therapy, and specialized counseling for issues like anxiety, depression, and PTSD.

We offer a 50 minute therapy hour.

Yes, we provide online counseling through a secure HIPPA compliant telehealth platform. You can book these sessions just like in person appointments.

Confidentiality is paramount in our sessions. Information is only shared with your consent, except in cases of harm to self or others, as required by law.

If you are experiencing a life threatening emergency or are in immediate danger, call 911 (or your local emergency services) immediately.

If you are experiencing a mental health crisis, emotional distress, or thoughts of suicide, contact the 988 Suicide & Crisis Lifeline by calling or texting 988. The Lifeline is available 24 hours a day, 7 days a week throughout the United States and provides free, confidential support.

You may also go to your nearest emergency department if you are unable to keep yourself safe or need immediate psychiatric support. Please note that this practice does not provide emergency or 24/7 crisis services.

Your first session is an opportunity for you and our provider to get to know one another and begin understanding what brings you to therapy. You’ll discuss your current concerns, relevant personal history, your strengths, and what you hope to achieve through counseling. You'll also have the opportunity to ask questions about the therapy process and determine whether we're a good fit to work together.

Before your appointment, it can be helpful to think about what prompted you to seek therapy, any goals you have, and any questions you'd like to ask. If you have relevant records or information you'd like to share, you're welcome to bring those as well. There's no need to prepare extensively, the first session is simply the beginning of the conversation.

Yes, you can choose your therapist based on their specialties and your preferences. We can also help match you with a therapist who fits your needs.